Maintaining the availability of applications is often critical to clients’ business performance. Our dedicated support team provides support services to more than 1,000 users.
We offer comprehensive support solutions backed up by SLAs so that you get the highest levels of customer service. We are extremely proud of impressive statistics for meeting, and often exceeding, SLA targets.
We provide first, second and third line support services for all of our pre-built and bespoke applications.
Services can range from answering quick queries and dealing with training issues, through to prompt and efficient resolution of system failure and more involved defect identification and resolution.
Our SLAs are geared around each client’s specific needs and are agreed on a project by project basis.
As well as offering a standard office hours support service Monday to Friday from 8.00am to 5.30pm, we provide a number of special services. These include:
Our support skills span a wide range of technologies and are happy to support clients’ legacy applications when they are no longer supported by the initial vendor – even when there is no existing documentation.
We can help you manage your applications and will always look for ways to increase stability and usability. If necessary we can document functionality and provide user guides.
Technologies that we support include (but aren’t limited to):
Please call Andy Hudders or Mark Seymour on +44 (0) 1480 309550 for more information